At ASLI JAVA, we aim to provide a seamless shopping experience. Please revieour refund and return policy:

1. Return Eligibility

● Returns are accepted for:
○ Damaged or defective items received.
○ Incorrect items sent.
● Requests must be submitted within 7 days of receiving the product.

2. Conditions for Returns

● Items must:
○ Be unused and in their original condition.
○ Include proof of issue (photos/videos).

3. Refund Process

● Refunds are processed after items are inspected upon return.
● Shipping fees are non-refundable unless ASLICRAFT is at fault.

4. Non-Returnable Items The following are not eligible for returns:

● Customized or made-to-order products.
● Items damaged by improper handling.

5. How to Request a Return:

● Contact ASLI JAVA Support via email or phone with:
○ Order details (order number, product name).
○ Evidence of the issue (photos/videos).
● ASLI JAVA will guide you through the return and refund process.

6. Resolution Timeframe

● Requests are reviewed within 3 business days.
● Refunds are issued within 7 business days after approval.

7. Shipping Costs

● Return shipping costs are the buyer’s responsibility unless the issue was caused by
ASLICRAFT

8. Dispute Handling

● ASLICRAFT will mediate and ensure a fair resolution for any disputes